1. The service

Naya HCM is a web and mobile human-capital-management platform. Depending on the modules you subscribe to, it may cover employee records and time, leave and approval workflows, service tickets, contracts, and asset and meeting-room management.

We may add, change or remove features over time. We will not make a change that materially reduces the core functionality of a module you pay for without giving you reasonable notice.

2. Accounts and eligibility

You must provide accurate account information and are responsible for the activity of every user account created under your organisation.

• Keep login credentials confidential and use unique accounts per user.
• Tell us promptly if you believe an account has been compromised.
• You are responsible for the acts and omissions of your users under these Terms.

3. Subscription, fees and billing

Naya HCM is priced by organisation size and the modules you enable. Your specific fees, billing cycle and any minimum term are set out in your order or quotation.

Fees are exclusive of applicable taxes unless stated otherwise. Late payment may lead to suspension of the Service after reasonable notice.

4. Your data and privacy

You retain ownership of the data you and your users put into the Service, including employee personal data ("Customer Data"). We process Customer Data only to provide and support the Service, on your instructions.

Because Naya HCM stores employee personal data, you are the data controller and Naya People acts as your data processor under Thailand's Personal Data Protection Act (PDPA). You are responsible for having a lawful basis to collect and process the personal data you upload.

5. Acceptable use

You agree not to:

• Use the Service to break the law or infringe anyone's rights.
• Upload malware or attempt to gain unauthorised access to the Service or other customers' data.
• Reverse engineer, resell or sublicense the Service except as allowed by these Terms.
• Interfere with the integrity or performance of the Service.

6. Setup, onboarding and support

Our Thai team helps set the Service up for you, including importing your existing data where agreed. Support is available Monday to Friday, 9:00–18:00 (Thailand time), and is included in your subscription unless your order states otherwise.

7. Availability

We work to keep the Service available but do not guarantee uninterrupted access. Planned maintenance will be scheduled to minimise disruption, and we may suspend access briefly to protect the security or integrity of the Service.

8. Intellectual property

Naya People and its licensors own all rights in the Service and its software. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. You own your Customer Data.

9. Term, cancellation and refunds

Any minimum term is set out in your order. Either party may end the subscription for material breach that is not cured within 30 days of written notice. On termination we will make your Customer Data available for export for a reasonable period, after which it may be deleted.

Prepaid fees are non-refundable except where required by law or expressly stated in your order.

10. Warranties and liability

The Service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising out of the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.

11. Changes to these terms

We may update these Terms from time to time. We will post the updated version here and, for material changes, give you reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Governing law and contact

These Terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction. Questions about these Terms can be sent to Naya People Co., Ltd. — see the contact details below.