Every booking through an OTA gives up 15–20% in commission — even for a returning guest who has stayed with you before.
Based on the 15–20% OTA commission range stated in our product documentation, using 17% — below the midpoint of the range (17.5%) — to keep the estimate conservative · these figures are an illustration, not a guarantee of results.
| The old wayLINE + sending photos + Excel | Expensive booking platformsSiteMinder, Little Hotelier and the like | Naya PMS | |
|---|---|---|---|
| Response speed | Admins can't keep up; replies are slow | Guests have to leave for another site and often don't go through with it | Takes bookings automatically 24/7 |
| Guest experience | Sending the same photos and prices all day | They have to visit a site or install another app | Book inside LINE, no app to install |
| Overnight | Nobody is there to answer; bookings are missed | — | Answers 24/7 |
| Accuracy | Double bookings happen often | — | Oversell protection built in |
| Cost | No system fee, but you pay OTA commission | Expensive and too complicated | No OTA commission, at a price you can reach |
| Getting started | — | Hard to configure, a long learning curve | We set it up for you, free |
| Fit | Fine for a property with 1–2 rooms | Overkill for a small property | Built specifically for small and mid-sized properties |
OTAs are still useful for finding new guests — people who have never heard of your property mostly come across you for the first time on Agoda or Booking.com.
What Naya PMS does is make sure that returning guests book directly through LINE instead of going back and paying the commission all over again — these people already know your property, so there is no reason to keep paying anyone to find them for you.
If you want to sync both ways, there is a separate Channel Manager module.
Availability, rates and selling restrictions (ARI — Availability, Rates, Restrictions) go out to the OTAs automatically on a schedule.
New bookings, modifications and cancellations from the OTAs come into the system automatically, both by webhook and by scheduled pull.
A channel management screen (IFrame) — you manage the OTA connections from within the system without needing a Channex account of your own.
Backed by a queue (RabbitMQ) — if the far end goes down for a while, the booking is not lost.
First month free, cancel if it's not for you.