The one group that gets the benefit of two products at once — PMS for bookings and People for employees
OTA commission of 15–20% eats into the profit on every booking, even for returning guests
You cannot answer chats fast enough at night, so guests book somewhere else
Double bookings mean phoning guests to apologise, and your reputation suffers
Housekeepers and front desk staff still clock in with a paper book
| Today | After Naya PMS |
|---|---|
| Returning guests book through an OTA again and you pay commission twice | Direct bookings on LINE with no commission |
| Cannot answer chats late at night | AI answers and takes bookings automatically, 24/7 |
| Double bookings because availability lives in Excel | Database-level oversell protection, even when several people book at the same moment |
| A paper shift book for housekeeping and security | Rotating schedules on any cycle length, with a history of every schedule change |
| TVs, air conditioners and bedding go missing without anyone noticing | An asset registry with a complete check-out / return history for every event |
They are separate systems with separate login pages — Naya PMS uses a login page specific to each property, while Naya People uses your organisation account. Please talk to our team about the approach that suits you.
Yes, and we recommend it. Most properties start with Naya PMS because it solves the most urgent problem (commission and taking bookings), then add Naya People once the team is big enough that managing it by hand stops working.
Stated honestly — Naya PMS does not yet support combined reporting across several properties in one account. The system is multi-tenant and keeps each property completely separate. If you need a cross-property overview, please talk to our team about the Enterprise plan.
There is a Channel Manager module that connects to Channex, sends ARI out to the OTAs and pulls bookings back automatically. It is a separate module and is not automatically included in Starter/Pro.
Talk to our team for 15 minutes and we will tell you straight — including if it is not a fit.
Our Thai team, Mon–Fri 9:00–18:00