It runs on the LINE Official Account your shop already has. You don't change sales channels, and your customers don't download a new app.
A customer messages at 2am or on a day off. By the time they get a reply they've changed their mind or gone to another shop.
Lots of customers message at once during a promotion. One admin can't reply fast enough and customers slip away.
How much is it, is it in stock, how many days for delivery, how do I use it — answered dozens of times a day.
It depends on which admin replies, which confuses customers and costs the shop credibility.
A competitor replies faster, and the customer who was waiting quietly disappears.
The conversations sit in the chat and nowhere else, so there's no data behind your stock and marketing decisions.
The number one fear people have about an AI chatbot is that it will make things up — here is how the system prevents that.
The system reads both the current message and the conversation history.
Prices and stock come straight from the shop database.
Retrieved material that doesn't relate to the question is dropped.
From that material only, not from the AI's own memory.
It states honestly that it doesn't have that information yet and offers to put the customer through to an admin — and if the meaning-based search comes up empty, the system falls back to a keyword search so the customer isn't met with silence.
The bot replies with a polite status message. No raw data or error text is ever pushed out to the customer.
Ingredients, benefits, how to use, precautions — taken from the documents and data the shop provided, not from the AI's general knowledge.
The bot may not claim product benefits beyond the information the shop provided, may not disclose internal system information, and keeps message length short enough to stay readable on LINE.
What this means for the business: you don't have to worry that the bot will give out wrong information and cause damage — quoting the wrong price, saying an item is in stock when it's sold out, or stating benefits the shop never claimed.
This is not a bot answering fixed keywords. It works out what the customer wants and picks a fitting way to answer.
| Intent | What the bot does |
|---|---|
| Asking to see the product list | Sends the product list as swipeable cards (carousel). |
| Asking about one specific product | Matches the product name even when the customer doesn't type it exactly, then sends that product's card and details. |
| Searching for a product by need | For example "which sunscreen suits oily skin" or "a cream under 500" — it understands both descriptive needs and stated budgets. |
| Asking about brand knowledge and shop policy | Ingredients, how to use, shipping fee, delivery time, payment methods, whether a tax invoice can be issued. |
| Asking about the shop | Shop name, opening hours, address, contact channels, map. |
| Asking to see the cart | Summarises the selected items with the total. |
| Asking about order history | Recent orders with number, status, date and total, plus a cancel button for orders that can still be cancelled. |
| Shipment tracking | A vertical timeline: order received → confirmed → shipped → delivered, with the date and time of each step. |
| Greetings and small talk | Replies in a friendly way and steers back to product questions. |
| Out-of-scope questions | Declines politely and brings the conversation back to the shop. |
The sharpest example: the system clearly separates a question about shop policy from a question about the customer's own order status — a customer who asks how many days delivery takes gets the shop's shipping policy, not their own order pulled up for the wrong question.
Pick a product from a card → add to cart → choose the quantity → view the cart and total → check out and type the address → review the summary → confirm, and get an order number straight away.
Payment is cash on delivery (COD) — the system does not take online payment in the chat yet, and the shipping fee is a flat rate the shop sets itself.
The shop still controls every conversation through the inbox in the admin screens.
Your business type · persona (tone, pronouns, level of formality) · canned messages for greetings and out-of-scope cases — if you set nothing at all, the system uses tuned defaults.
It detects the language the customer writes in and replies in that language, and product data can be stored in both — the shop doesn't need an English-speaking admin on staff.
Product data · structured in-depth attributes (benefits / ingredients / how to use / precautions) · brand knowledge documents · shop policies · the shop's own FAQ.
Spas, massage shops, clinics — a service catalog, real availability checks, weekly opening hours, and capacity per time slot. Off by default, it has to be enabled first.
Daily usage volume over the last 7/30/90/180/365 days · estimated cost in baht · intent data — you can see what customers ask about most.
Each shop has its own LINE OA, data is isolated in several layers down to the database level, and access permissions are split by role.
Today KuiKeng runs on LINE only. Facebook Messenger, Instagram and TikTok are not supported yet.
The ordering system mainly supports cash on delivery (COD).
A skincare shop selling on LINE — a customer messages at midnight asking "do you have a serum that helps with acne marks, budget under 800". The bot understands both the need and the budget, and sends product cards that match, with reasons drawn from the shop's real ingredient data. The customer adds to cart and confirms the order that same night. The next morning the admin finds the order already waiting in the system.
What KuiKeng doesn't do, or can't do yet.
No. KuiKeng connects to the shop's existing LINE Official Account. Existing customers keep messaging the same channel as before.
No. KuiKeng answers only from the shop's real data. Prices and stock come straight from the shop database. If the information isn't there it doesn't guess, and a relevance threshold keeps unrelated material out of the answer.
An admin can take over at any time. The shop sees every conversation in the inbox and can switch from the bot to answering in person in one click.
It isn't hard and no technical knowledge is needed. Our team handles the whole setup, both connecting to the shop's LINE and loading the data into the knowledge base. All the shop prepares is product information, prices, details and photos, and the bot is ready to use within 1–3 days.
There is a 3-month minimum term. After that you can renew month by month, and you can tell our team you're cancelling through the LINE Official Account once the term is up.
You're charged for the extra usage as it happens, or you can upgrade to a larger plan. An "AI message" is counted per reply the bot sends.
Yes. When the shop has new products, changes prices or has more brand information, tell our team and they'll bring the knowledge base up to date at no extra cost.
Each shop's data is isolated from every other shop at the database level (Row-Level Security). LINE connection credentials are stored encrypted and the screen never shows the real values back. Passwords are hashed with bcrypt, and there is a process to export and permanently delete data when a shop stops using the service, following PDPA guidance.
No cost and no commitment — the bot you're chatting with is the real KuiKeng system.
Real people Mon–Fri 9:00–18:00 · KuiKeng AI answers 24/7