A service ticket system tied directly to contracts and customer credit — no revenue leaks, because every ticket is tied to what the customer actually paid for
You sell an MA package for "X call-outs per month" but count them in Excel, so you go over the quota without noticing
Service tickets are on paper; the customer signs, the photo goes missing, and you cannot find it when there is a dispute
You do not know which contracts are close to expiring until the customer has already decided not to renew
Engineers cannot clock in because the fingerprint scanner is back at the office
| Today | After Naya People |
|---|---|
| Counting quota in Excel | Credit is deducted automatically, 1 unit per service ticket — if credit runs out, no ticket can be opened |
| Paper tickets the customer signs, then you photograph them | E-signatures from both the engineer and the customer, plus a PDF report to send the customer |
| Finding out only once the customer has decided not to renew | Alerts 14 days before a contract expires and before a payment falls due |
| Engineers have to come back to the office to clock in | GPS check-in at the customer site, using the grace time set for that particular customer |
| Cross-department work stalls and nobody knows who is holding it | An engineer → procurement route with SLA tracking that warns at 80% of the deadline |
The system has two credit wallets — purchased credit that can be topped up at any time and never expires, and plan credit that resets each period. The system draws from the plan quota first and only then from purchased credit, so the customer always uses the entitlement that expires first.
Yes. There is a dedicated customer dashboard showing their own jobs, a list of overdue items and a summary of remaining credit.
It is returned automatically, and cancellation is a soft delete — the data is not lost and can always be audited later.
Yes. The system produces a service ticket report as a PDF to send to the customer, including the e-signatures of both the engineer and the customer captured when the job was closed.
Talk to our team for 15 minutes and we will tell you straight — including if it is not a fit.
Our Thai team, Mon–Fri 9:00–18:00