Naya PMS

From the first message to money in — step by step

For anyone who doesn't yet believe that “booking through LINE” really works.

Guest side

The 5 steps a guest goes through

1

Open the property's LINE OA

The channel they already know — no new app to install, no account to register.

2

Browse rooms, or ask the AI

Swipe through the room catalog as a carousel, or just type “any rooms free this Saturday?”

3

Pick dates, check availability

The system checks the live database at that moment and shows how many rooms are left in each type, with the total price already worked out.

4

Send the booking request

Fill in a few short details in the chat or the LINE Mini App and hit send.

5

Get the summary card + QR

Once an admin confirms, the system automatically sends a booking summary card with the payment QR into the chat.

Owner side

The 4 steps an admin takes

1. Web Push fires

A browser notification even with the page closed, carrying the full booking details.

2. Open the dashboard

The new booking is there immediately, screens update in real time, and everyone with it open sees the same thing.

3. Press confirm

The system automatically sends the payment QR to the guest in the chat.

4. Receive the payment slip

The guest transfers and sends the slip back in the same chat; the system keeps the image so an admin can open it from the admin screens.

Under the hood

What happens when someone presses book

  1. 1

    Lock the room type record briefly

    This happens when the booking is created, not when it is confirmed.

  2. 2

    Count the bookings that overlap the requested dates

    Checked against the database for real, before the new booking is written.

  3. 3

    Full = rejected immediately

    Even when several guests press book in the very same second · the system assigns a room unit automatically (the lowest-numbered one that is free and in service).

At the same time, the system works out the price for you — per-night rate (Friday/Saturday use the weekend rate) + extra guest fee per person per night + pet fee per pet per night.
The question everyone asks

What if the AI goes down?

The system keeps running normally

Chats land in the inbox where an admin can always reply by hand — bookings, payments and all your data stay exactly where they are.

Owners can still turn the bot on or off themselves in one click whenever they would rather answer in person.

Now you can picture it — want to try the real thing?

Book a 15-min walkthrough and our team will open the real screens for every step.