1. The service

KuiKeng is an AI chat assistant that answers your customers and helps close sales inside LINE. You configure its knowledge and products through a web Admin Panel.

The Service depends on LINE and on third-party AI models. Their availability and policies are outside our control, and changes they make may affect how the Service works.

2. AI-generated responses

KuiKeng generates replies automatically from the information you provide. Automated responses can be incomplete or incorrect. You are responsible for the accuracy of the product and business information you configure and for the offers KuiKeng communicates on your behalf.

We apply guardrails to reduce overstated or misleading claims, but you should review the Service's behaviour and remain responsible for your communications with customers.

3. Accounts and configuration

You are responsible for the content, product data and pricing you load into the Admin Panel, and for the activity of every admin account you create.

4. Subscription, fees and billing

KuiKeng starts at ฿1,290 per month, VAT included. A free demo is available; there is no free trial of the live Service. Prices and any promotions are as shown in your order at sign-up.

• A minimum term of three months applies from activation.
• Fees are billed monthly and are non-refundable except where required by law.
• After the minimum term you may cancel effective at the end of the current billing month.

5. Customer and end-user data

Where the Service processes messages and information from your customers, you are the controller of that personal data and Naya People acts as your processor under Thailand's PDPA. You are responsible for having a lawful basis for the data your customers share through the chat.

6. Acceptable use

You agree not to:

• Configure the Service to mislead customers or make claims you cannot support.
• Use the Service to break the law or infringe anyone's rights.
• Attempt to gain unauthorised access to the Service or other customers' data.
• Reverse engineer, resell or sublicense the Service except as allowed by these Terms.

7. Setup, onboarding and support

Our team sets the Service up for you and can usually have you live within one to three days. Support is available Monday to Friday, 9:00–18:00 (Thailand time), and is included in your subscription.

8. Availability

We work to keep the Service available but do not guarantee uninterrupted access, particularly where LINE or the underlying AI providers are unavailable. Planned maintenance will be scheduled to minimise disruption.

9. Intellectual property

Naya People and its licensors own all rights in the Service and its software. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. Your content and customer data remain yours.

10. Warranties and liability

The Service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising out of the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.

11. Changes to these terms

We may update these Terms from time to time. We will post the updated version here and, for material changes, give you reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Governing law and contact

These Terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction. Questions about these Terms can be sent to Naya People Co., Ltd. — see the contact details below.