Naya PMS

All features, split by who uses them

Check whether everything your property needs is here — and where something is missing, we say so plainly.

Feature	What the system supports
Room catalog	Name and description in both Thai and English · multiple photos in the order you choose · room size (sq m) · breakfast included or not
Pricing	Standard per-night rate and a weekend rate (Friday/Saturday nights)
Guest count	The number included in the base rate (base occupancy) and the ceiling (max guests) · extra guest fee per person per night
Pet policy	Maximum pets per booking and the fee per pet per night (set max_pets = 0 for no pets)
Bed type	King / Queen / Twin / Single / Bunk
Room view	City / sea / garden / pool / mountain
Availability check	Guests pick their own check-in and check-out dates from a calendar, and the system checks real availability at that moment against the database, showing how many rooms are left in each type along with the price
LINE Mini App (LIFF)	Opens right inside LINE — no jumping out to a browser, no extra app to install · signs in automatically with LINE, no new account to create

AI chatbot answering automatically 24/7

The guest asks	The system answers
“Any rooms free on the 20th?”	Checks real availability for those dates and replies with the per-night rate
Asks about one specific room	Sends a room card (Flex Message) with photo, price and details
“What room types do you have?”	Sends the room catalog as a swipeable carousel
Wants to book the room they picked	Sends a booking summary card with a QR for payment/confirmation
Asks about their own booking history	Sends that guest's list of bookings — booking number, dates, number of nights, status, total
Asks for the location, phone number, amenities	Answers only from the property profile the owner filled in — it does not make anything up

Understands dates the way people say them

“today” “tomorrow” “this Saturday” “9 Jun” “the 20th” → converted into real dates, based on Thai time UTC+7.

Remembers context and doesn't re-greet

If the guest gives the dates first and asks about rooms later, the system remembers · once a conversation is already going that day, it won't greet again on every message.

Still works when the AI is down

If the AI is unavailable, the system still runs normally — chats land in the inbox where an admin can always reply by hand · owners can turn the bot on or off.

Current limitations, stated honestly

The things the system does not do yet — so there are no surprises later.

No built-in payment gateway yet — you send the guest a QR and the guest sends the payment slip back in the chat.
The AI only answers text messages automatically — images and stickers are stored so an admin can see them and reply by hand, but the AI does not answer them automatically.
The Room Board does not support dragging or resizing bookings yet — use the move-room button instead.
The payment QR is still a single value for the whole system — a per-property QR has to be arranged with our team.
Your own domain is not supported yet — you get a subdomain of the system.
Consolidated reporting across several branches in one account is not supported yet.
There are no per-role staff permissions yet — every admin account within the same property has the same rights.
OTA sync (Channel Manager) is a separate module and is not automatically included in Starter/Pro.