1. The service

Naya PMS is a LINE-native booking and property-management system. Guests interact through LINE; you manage rooms, rates, bookings and availability through the web admin.

The Service depends on LINE and other third-party platforms. Their availability and policies are outside our control, and changes they make may affect how the Service works.

2. Accounts and your property information

You are responsible for keeping your property details, room types, rates and availability accurate. You are responsible for the activity of every admin account you create.

3. Subscription, fees and billing

Naya PMS starts at ฿2,490 per month, with a discount for paying annually. New customers get the first month free. Prices, promotions and any taxes are as shown in your order at sign-up.

• There is no minimum term — you can cancel at any time.
• The first month is free for new customers; paid billing begins after it ends.
• Fees for a paid period already started are non-refundable except where required by law.

4. Bookings, guests and payments

The Service records bookings and holds room availability to help prevent overselling. You remain responsible for honouring confirmed bookings and for your own pricing, cancellation and refund policies towards guests.

Where the Service records guest information, you are the controller of that personal data and Naya People acts as your processor under Thailand's PDPA.

5. Acceptable use

You agree not to:

• Use the Service to break the law or to mislead guests.
• Attempt to gain unauthorised access to the Service or other customers' data.
• Reverse engineer, resell or sublicense the Service except as allowed by these Terms.
• Interfere with the integrity or performance of the Service or of LINE.

6. Setup, onboarding and support

Setup is free and includes designing your LINE menu; our team can usually have you live within one day. Support is available Monday to Friday, 9:00–18:00 (Thailand time), and is included in your subscription.

7. Availability

We work to keep the Service available but do not guarantee uninterrupted access, particularly where LINE or other third parties are unavailable. Planned maintenance will be scheduled to minimise disruption.

8. Intellectual property

Naya People and its licensors own all rights in the Service and its software. We grant you a non-exclusive, non-transferable right to use the Service during your subscription. Your property content and guest data remain yours.

9. Cancellation and refunds

You may cancel at any time, effective at the end of your current billing month. On cancellation we will make your data available for export for a reasonable period, after which it may be deleted. We may suspend or terminate the Service for material breach not cured within 30 days of notice.

10. Warranties and liability

The Service is provided "as is" to the extent permitted by law. To the maximum extent permitted by law, neither party is liable for indirect or consequential loss, and our total liability arising out of the Service is limited to the fees you paid in the 12 months before the event giving rise to the claim.

11. Changes to these terms

We may update these Terms from time to time. We will post the updated version here and, for material changes, give you reasonable notice. Continuing to use the Service after changes take effect means you accept the updated Terms.

12. Governing law and contact

These Terms are governed by the laws of Thailand, and the courts of Thailand have jurisdiction. Questions about these Terms can be sent to Naya People Co., Ltd. — see the contact details below.