Beauty businesses carry a real risk of overstating what a product does — KuiKeng has a platform-level rule specifically to prevent that
Customers ask in depth about ingredients, benefits, how to use and precautions — admins do not cover everything every time
You worry that an admin or the bot will overstate benefits and land you in legal trouble
Customers ask for products by skin concern and budget, and you have to hand-pick for one person at a time
Treatment appointments are booked over LINE and end up clashing
| Today | After KuiKeng |
|---|---|
| Admins answer ingredient questions unevenly | Structured in-depth attributes: benefits / ingredients / how to use / precautions |
| Worrying about overstated claims | A platform-level rule the shop cannot change — the bot may not claim benefits beyond the data the shop provided |
| Picking products for one customer at a time | The bot searches by need and budget on its own |
| Appointments written in a book, clashing often | The system checks real availability and lets you set a capacity per time slot |
No — there is a platform-level rule the shop cannot change which states plainly that the bot may not claim product benefits beyond the data the shop provided. On top of that the system works by RAG: it retrieves the real data of the shop first and only then composes an answer, and if it finds nothing it does not guess.
⚠️ Stated honestly — the booking system is off by default. It has to be switched on for the shop first, either by the KuiKeng team or by the shop admin from Bookings → Booking Settings · While it is off, customers can still browse the service list as usual; the bot simply directs them to contact an admin to book instead.
Send the data to our team and we import it into the knowledge base for you — uploading documents yourself is not enabled yet. You can send updates at any time afterwards at no extra cost.
No — the AI only answers text messages automatically. Images and stickers are stored so admins can see them and reply themselves (which is more appropriate for skin condition questions that call for judgement).
Talk to our team for 15 minutes and we will tell you straight — including if it is not a fit.
Our Thai team, Mon–Fri 9:00–18:00