The terms for connecting Facebook Pages, Messenger and Instagram to Naya People's services
Last updated: 19 October 2026
These terms are an agreement between you and NAYA PEOPLE CO., LTD. (บริษัท นายา พีเพิล จำกัด, "Naya People", "we") for using our apps and features that run on the platforms of Meta Platforms, Inc. ("Meta") — Facebook, Messenger and Instagram. By connecting a Page or account, or logging in with Facebook, you accept these terms. They apply alongside the terms of service of the product you subscribe to.
NAYA PEOPLE CO., LTD. (บริษัท นายา พีเพิล จำกัด), company registration no. 0105569083102, head office 231 Moo 1, Nong Bua Subdistrict, Ban Khai District, Rayong 21120, Thailand.
These terms cover:
You must be an administrator of the Page or account you connect, or be authorised by its owner, and be of legal age to enter into a contract. You are responsible for the user permissions you set in our system and for keeping both your Facebook account and your account with us secure.
Your use must comply with all of Meta's terms, including the Facebook Terms of Service, Community Standards, the Messenger Platform and Instagram policies, and Commerce Policies. In particular you must:
Automated replies are generated from the product, price and shop-policy information you provide. You are responsible for that information being accurate and for reviewing conversations regularly. AI replies can be wrong; you can take over a conversation or switch automated replies off at any time. You keep ownership of your content and shop data and allow us to use it only as needed to provide the service.
We may suspend a connection immediately if we find any of the above, or if Meta requests it.
Data received from Meta is handled under our Privacy Policy for our Facebook apps. For the data of customers who message your Page, you are the data controller and must have a lawful basis under the PDPA; we process that data only on your instructions.
Connecting to Facebook costs nothing extra. Fees follow the plan of the product you subscribe to, as shown on our pricing page and in that product's terms.
You can disconnect at any time from the settings page in our system, or by removing the app in Facebook's "Apps and Websites" settings. Once disconnected, the system stops receiving and replying to messages immediately and data is deleted as described in the privacy policy. Disconnecting does not by itself cancel your product subscription.
These features run on Meta's APIs, which Meta may change, limit or withdraw outside our control. We will work to restore functionality quickly but do not guarantee the features will always be available.
To the extent the law allows, we are not liable for indirect damages, lost revenue or business opportunity, or damage caused by Meta's actions. Our total liability is limited to the fees you paid us in the 3 months before the event.
We may update these terms and will show the latest update date above. We will give advance notice of significant changes; continuing to use the service afterwards means you accept the new terms.
These terms are governed by the laws of Thailand, and disputes fall under the jurisdiction of the Thai courts.
NAYA PEOPLE CO., LTD. (บริษัท นายา พีเพิล จำกัด)
231 Moo 1, Nong Bua Subdistrict, Ban Khai District, Rayong 21120, Thailand
Phone 094-892-9561 · Email vorapart.cho@nayapeople.com
Our Thai team can walk you through anything here before you sign up — no obligation.